It almost seems like common sense - if there's an emergency in your business, train your people to know all egresses - not just the obvious one.
I'm sitting at Bentley College at a Triumvirate Environmental Industrial roundtable, and Rick Foote is talking about emergency response planning. He gave a great example of something so obvious, but most of us would never think about:
When an emergency happens, most people go to the only exit they know of - we are creatures of habit. Now, take away that one exit and what happens? PANIC!!!
He suggests performing regular training drills that not only clearly defines all egresses, but randomly takes one away during the drill.
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